Terms & Conditions

Company Registration

Tailored Travel is the trading name of Tailored Travel (Pty) Ltd, having been registered as a company in the Republic of South Africa, with company registration number 2015/000154/07.


Tailored Travel is an online based travel agency providing advice and bookings for international travel. Tailored Travel acts as an intermediary between the customer and suppliers abroad. Tailored Travel provides bookings for accommodation, transport, tours and activities. This service may not be used for any activities that breach any laws of the Republic of South Africa, nor any international laws.


Bookings and Correspondence

All bookings (requests, quotations and confirmations) will be communicated by means of email. It is your responsibility to ensure that correct information is supplied.

All costs on this website are based on exchange rates at the time of publishing. All costs are subject to alteration in the event of fluctuations in exchange rates or due to changes notified by our suppliers.



A 25% deposit is required in order to secure a booking, unless otherwise communicated to you by email at the time of quotation. It is your responsibility to ensure payment is received timeously in our bank account by the required date. Tailored Travel cannot be held responsible for changes in costs or non-availability due to late receipt of deposit.

All bookings must be fully prepaid 6 weeks prior to departure. Tailored Travel cannot be held responsible if bookings are subsequently cancelled due to full payment not being received timeously.


Cancellation and Alteration

All reasonable attempts to postpone a booking to a future date will be made. All reasonable attempts will be made to obtain refunds from third parties. However, Tailored Travel cannot be held responsible for charges levied by third parties for changes or cancellations. Cancellation charges and penalties vary by supplier and will be made known to you at time of booking. It is your responsbility to ensure you have adequate travel insurance for unforeseen circumstances.


Tailored Travel and its service providers reserve the right to cancel any bookings, whereupon the full payment will be refunded without any further obligation. Tailored Travel reserves the right to amend the stated accommodation to one of a similar grade, even after departure from South Africa. In unforeseen circumstances, it may be necessary to amend the duration of the itinerary (perhaps due to changes in transportation schedules).


Passports and Visas

It is your responsibility to ensure that you have the correct travel documentation required for the country being visited. This is includes, but is not limited to, ensuring that your passport is valid for the required period following your departure, that you have sufficient blank pages in your passport, and that you have a valid visa. Tailored Travel cannot be held responsible if you are denied a visa, or for subsequent costs resulting from having to cancel a trip due to a visa being denied.


Registered Address and Contact Details

Physical Address: 20 Union St, Gardens, Cape Town, 8001, South Africa

Postal Address: P O Box 8317, Roggebaai, Cape Town, 8012, South Africa

Contact Number: +27 (0) 83 387 4980